ADS’ culturally-competent, multilingual support coordinators are committed to empowering participants to have absolute control in decision making, skill-building, and managing their day-to-day affairs. Through collaboration, support coordinators link participants with service providers.

ADS’ Support Coordination Team provides a wide range of services to the participants, their families and carers, including:

• Supporting participants to understand and implement the funded supports in their plan.
• Linking participants to the community, mainstream and other government and non-government services.
• Negotiating service costs with providers and budget participant plan accordingly.
• Ensuring service agreements and service bookings are completed in line with the participants’ goals.
• Monitoring participant progress and assisting them in preparation for plan reviews.

ADS provide coordination of supports and specialist support coordination:

• Coordination of Supports is provided for participants with higher needs. This may include resolving points of crisis and developing resilience in the participants’ network.
• Specialist Support Coordination is a time-limited support coordination. The specialist framework is necessitated by high risks in a participant's situation to address barriers and reduce complexity in the environment, and assisting with connections to supports, building capacity and enhancing resilience.