Australian Disability Services will provide appropriate avenues for clients to state and have resolved to their satisfaction any complaints about the service they receive, in a ethical, confidential, timely, transparent and fair way.
We view feedback as a positive opportunity to improve the quality of our services and operations, and to strengthen relationships with our customers and community.
Complaints are treated confidentially. Only the people who need to help a resolution will be involved. Our team ensures the processes are followed in an appropriate and timely manner.